Do you ship worldwide?
No we only ship within the UK at the moment.
When will I receive my order?
We aim to dispatch all orders within 24 hrs. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our store. Next Day Delivery (when selected at the checkout) will arrive with you the next working day. Cut off time to order before is 3PM.
What is your returns policy?
We offer full refunds within 14 days of receipt as long as goods received in the same condition they were sent. Any item purchased on the website can be returned for a refund. Just contact us at email@example.com
Can I get a refund if my item is no longer suitable?
Yes you are entitled to a full refund as long as the item is returned within 14 days from receipt brand new and unworn with all labels & tags intact.
Do I have to pay for postage if I'm returning an item?
Returns postage is the responsibility of the customer unless the item is faulty. Please contact us if this is the case, we suggest purchasing a tracked delivery service to return the items. Make sure you keep your postage receipt as proof, in case you're returned parcel goes missing.
How long does it take for a refund?
Refunds are usually given within 24 hrs of receive your item as long as it is received within returns 14 days. Returns received on a Saturday will be processed on Monday. Your refund can take several days to appear on your statement which is dependent on your card issuer.
What shall I do if I have any queries/problems?
Feel free to contact us directly at firstname.lastname@example.org or if you prefer to call please call us on 01306 880 798
Can I cancel my order?
Please contact us via email or call us as soon as possible and we will try our best to honour your request however we cannot guarantee any changes will be made.